1. Payments go through the store
I Am Time Plus and question packs are bought through Google Play (and, when available, the Apple App Store). The store takes the payment. We never see your card or bank details.
2. Cancel Plus anytime
- Android: open the Google Play app, tap your profile picture, then Payments and subscriptions, Subscriptions, I Am Time, Cancel subscription.
- Or in the app: Settings, Manage subscription.
Cancelling stops the next renewal. Plus stays active until the end of the period you already paid for. Uninstalling the app does not cancel the subscription.
3. Refunds
Refunds are decided by the store under its own policy:
- Google Play: you can request a refund on play.google.com (Order history) or by contacting Google Play support. Google may refund within its refund window.
- Apple App Store: request a refund at reportaproblem.apple.com.
If something went wrong with a purchase in the app (for example, Plus did not turn on after payment), write to us first at iamtimeapp@gmail.com with your order number. We will fix it or help you with the store.
4. Question packs
Question packs (40, 100 or 250 questions) are one-time purchases for Plus members. Credits do not expire, are linked to your account, and are used only after the month's included questions are finished. Credits cannot be exchanged for money. If a refund is granted by the store, the unused credits of that pack may be removed.
5. Free days
New users get a few free days of readings before Plus is needed. No payment is taken for free days and nothing renews unless you start a subscription yourself.